Privacy Policy

Introduction

Vitalance Nutrition is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Information provided in consultation forms and enquiries
• Details about your dietary preferences, lifestyle, and nutrition goals
• Communications with us via email, phone, or contact forms

Information Automatically Collected

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use your information for the following purposes:

• To provide nutrition consultation services and personalised guidance
• To communicate with you about appointments and services
• To respond to your enquiries and requests
• To improve our website and services
• To send you relevant information about our services (with your consent)
• To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To fulfil our contractual obligations when providing services to you
• Legitimate Interests: To operate our business and improve our services
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business (e.g., email services, scheduling software)
• Professional advisors (e.g., lawyers, accountants) when necessary
• Law enforcement or regulatory bodies when required by law

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Client records: 7 years after the last consultation (professional requirement)
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months maximum
• General enquiries: 2 years if no services are provided

Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restriction: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):